JCS Service & Support


    With an expanded team of degreed and experienced Field Engineers, Technicians, and Software Engineers, JCS brings you service expertise and approaches that keep you up and running with ultimate quality and productivity.

    • On-Demand Service – fast response when you need it, by phone, online connection, or on-site
    • Preventive Maintenance Plans – proactive inspection, testing, repair, calibration, upgrades and more
    • Project Support – from concept to components, installation to training and whatever you need

    The JCS Field Service Team members are trained in the implementation, startup, and commissioning of all the JCS Advanced Engineered Systems for multiple industries. No matter what your requirements are, JCS has the qualified Service to satisfy your needs!

    CONTACT US: Service@jcs.com 

    24/7 jcs customer service hotline or email

    JCS provides the fastest response times in the industry. We offer 24/7 phone support with remote monitoring capabilities. When required, we will be onsite the next day to meet our customer's service needs.

    We have a service hotline that provides our customers with a real person answering their call whenever they utilize the toll-free telephone number 888-834-8851.

    When production is down or product is even the slightest bit “off,” you need high-quality service fast.  JCS provides exactly that, via phone or remote connectivity, or through on-site service calls.

    • Process evaluation, troubleshooting and repair
    • Critical component calibration and loop tuning
    • Repacking and rebuilding pumps
    • Repairing or replace valve seals
    • Software modifications
    JCS Customer Service hotline


    Fewer equipment stops mean less production waste, less unplanned downtime, and a healthier business. JCS can help you plan preventative maintenance around your production schedule and give you the peace of mind that your equipment is working properly and within specifications, ultimately ensuring your process is running well.

     A quarterly on-site visit to your facility includes any or all of these services, based on conditions and needs –

    • Rebuilds
    • Calibration with test equipment certified to exacting ANSI/NCSL and ANSI/ISO/IEC standards
    • Loop tuning
    • System and skid mods/upgrades
    • Training for your team on proactive procedures, regular maintenance, system operations and more
    • Inspection support

    Ask us about customized options.

    JCS Preventative Maintenance
    JCS Project Support

    Project support: we know how

    With our proven focus on innovation, integrity, service and support, we know how to partner with you and your team to build and process better. JCS is there with you every step of the way, with value-added services and support.

    • Panel builds
    • Factory acceptance tests
    • Installation
    • Commissioning
    • Start-up and operational training for your team
    • Installation support and assistance


    5 reasons to choose JCS for service & support


    • Single source of service and satisfaction – we service what we create and install, along with other industry-standard systems so one call gets it all
    • Big enough to serve, small enough to care – as a family owned business, our name is on the line every time we work with you, so we’re stringent about the quality of everything we provide
    • Smarter service thinking – we’ll recommend, for example, a mix of spare and replacement parts you should order now and keep on hand, because some key parts can take weeks to arrive
    • The right equipment for accuracy and performance – when we recalibrate and recertify, for instance, our test equipment adheres to accepted national standards; ANSI/NCZL Z2540-1-1994 Part 1 and ANSI/ISO/IEC 17025:2000
    • 24/7 access to expertise – we’re here for you when you need us, and our customers will attest to this


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    Preventive maintenance (PM) is a key part of facilities management, and your goal is to develop and implement consistent practices that improve the performance and safety of the equipment at your facilities. While the implementation of a preventative maintenance plan can be time-consuming and costly, from our years of experience, we believe that the benefits far outweigh the risk of not having one in place. Fewer equipment stops mean less production waste, less unplanned downtime, and a healthier business. Follow these five tips to ensure you have an effective, efficient, and sustainable PM program for your facility.

    Learn more