Championing a zero-defect standard in an ever-changing process

 

To continue providing world class products and services to clients, the executive management group set a company-wide zero-defect standard. The core objective of this initiative is to achieve a zero-defect execution of skid design, fabrication, delivery, and commissioning on all projects at  JCS Process & Control Systems.   At the beginning, the goal seemed lofty, and if you’re a skeptic, it might seem unattainable due to the level of customization that JCS systems have. Usually, the systems are comprised of over 500+ components, all having to function together to produce multiple variations of products with very specific requirements and parameters.  There is nothing but the certainty of error to occur during a project life-cycle with these odds.  So how do we do it?  That is a question that I asked over-and-over again to set the zero-defect internal mindset at JCS.